Location: Austin, Texas
Answer incoming patient, insurance company and physician office telephone calls.
Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities.
Records all customer contacts, including resolution or forwarding action taken to refer question to proper party.
Whenever possible, resolves question directly so that patient receives prompt satisfaction.
Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question.
Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.
Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures.
Identifies and communicates complaint patterns to management team.
Maintains strictest confidentiality.
For more information on this job visit: https://rekruiters.com/jobs/
Rekruiters has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.
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