Customer Service Rep

Published
January 8, 2021
Location
Irving, TX
Category
Job Type

Description

Customer Service Rep

BCforward is currently seeking highly motivated Customer Service Rep for an opportunity in Irving, TX.

Summary:
Job Title: Customer Service Rep
Location: Irving, TX
Expected Duration: 5+ Months
Shift: Monday through Friday (Shift will be based on need. Could be 7-4, 8-5, 9-6, 10-7)
Some will be in office training until we can get them set up, then we will send them home if they are able to work remotely.

Description:
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact. Will receive 3 weeks of training. Calls will be monitored, and you will be coached based on those monitors. It is a professional environment. There are strict attendance policies.
Qualifications: Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Adapt quickly to change. Self-motivated.
Good keyboard, phone, and PC skills using word processing and spreadsheet software. Effective sales and referral skills. Call Center experience preferred. Professional telephone demeanor.

Contact Name: Roshan
How to Apply: To apply for this posting please send your resume to [Click Here to Email Your Resumé]

About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 120347 when responding to this ad.

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