Enhanced Customer Service Representative

Published
November 1, 2020
Location
Arlington, TX
Category
Job Type

Description

Our company is seeking an Enhanced Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!

JOB SUMMARY:

  • Perform sales functions for existing combined customers as well as prospects. The agent may need to review the benefits of a customer’s existing coverage and to answer any service and claims questions customers may have.

  • Perform sales function and product needs analysis for the marketing campaign.

  • Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.

  • Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.

  • Provide information, and or problem-solving techniques for customers' existing products.

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