Human Resources Director – InterContinental Dallas Hotel, TX

April 25, 2021
Dallas, TX
Job Type


About us

This Human Resources Director position will be based at our LUXURY DALLAS HOTEL IN THE STUNNINGLY REDESIGNED CITYPLACE TOWER scheduled to open in early 2022.

InterContinental Hotels & Resorts® returns to Dallas at Cityplace Tower, featuring iconic design and sweeping panoramic views of the Dallas skyline.  This luxury Dallas hotel will offer world-renowned service in the premiere Uptown neighborhood. Guests will enjoy spacious, high-end rooms and amenities, including a rooftop infinity pool and lounge, state-of-the-art fitness experience, and over 21,000 sq. ft. of meeting and event space.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

This is the top Human Resources job in a large full-service, luxury, resort, or major flagship hotel with extensive facilities and services, several major outlets, and high-volume catering and convention facilities typically employing 150+ employees.  

Manage Human Resources programs such as recruiting/employment, compensation, benefits, worker’s compensation, labor and employee relations, employee recognition programs and training for hotel employees.  Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture.  Maintain confidentiality to the extent possible in all Human Resources-related matters.

Identify, recruit, and make hiring recommendations for all hotel positions.  Screen, interview, and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.  Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.

Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention. 

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert General Manager of potentially serious issues.

Promote teamwork and quality service through daily communication and coordination with other departments.

Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)

Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.).   Conduct annual HR compliance/standards self-audit.

Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.  Advise Corporate Human Resources of any potentially serious issues.

Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.  Coach managers to create and maintain a work environment with high morale and productivity.    Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.

Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.

Submit required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented. 

In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiation.  Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements. 

Perform other duties as assigned and may serve as “manager on duty” as required.

What we need from you

Bachelor’s degree in Human Resources, Communications, or Business Management, plus 4 years of related training experience or an equivalent combination of education and experience preferred.   Some supervisory experience also preferred.  Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems.  ADP/Timesaver experience preferred.  Professional HR designation (PHR, SPHR or other) preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds

Standing and moving around the facility

Use a keyboard to generate various work-related documents

Handling objects, files, training materials and equipment, etc.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.

Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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