Infrastructure Administrator, Configuration Management – Work from Home Available

Credit Acceptance
Published
November 3, 2021
Location
Atlanta, GA
Category
Job Type

Description

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

At Credit Acceptance, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an ServiceNow Configuration Management (CMDB) Administrator to help define, implement, and integrate policies and procedures to support the configuration management database (CMDB). The ideal candidate is experienced in the ServiceNow CMDB & ITOM suite, with an understanding of IT infrastructure and application architecture. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT infrastructure and an ongoing impact on our overall growth. This position plays a role on the Cloud Engineering team.

Competencies: The following items detail how you will be successful in this role.

  • Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
  • Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
  • Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.
  • Testing Techniques: Understand the range of testing techniques available well enough to select the most effective test procedures.
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