Signet Monitoring Center (SMC) Operator

Signet Jewelers
Published
February 10, 2021
Location
Dallas, TX
Category
Job Type

Description

The individual in this position is responsible for maintaining communication with the Field, Home Office, and the Retail industry pertaining to Losses within the company.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Responsible for all aspects of the effective and efficient operation of the Signet Monitoring Center system that monitors Signet stores with day to day operations
  • Provide a high level of safety and protection for all store personnel and customers
  • Monitor the alarm system after business hours, addressing any and all alarms. Must be able to immediately respond to any after-hour’s activity received from alarm vendors.
  • Provide video to local Police Departments, RLPMs, HR and Legal as requested. Work with the alarm and camera vendors to ensure all devices are working properly.
  • Considered the first level of contact for store personnel to answer questions and resolve problems for the alarm system computers and software
  • Open a work order as needed for each call and document place, time, problem, and who is calling. Follow-up and provide documentation until the work order is complete.
  • Dispatch vendor technicians for unresolved hardware or software problems
  • Ensure the connectivity of the systems at the store by trouble shooting alarm, camera and Network connections
  • Create alarm codes for store employees from requests received from DMs
  • Run daily reports on stores that are temporarily closed due to various reasons
  • Follow-up with stores and alarm vendors to make sure the alarm panels were armed
  • Dispatch security officers to stores during power outages, construction, safety issues, etc.
  • Must be willing to work overtime and be flexible to cover shifts during vacations and peak seasons

POSITION QUALIFICATIONS:

Education Required: High School Diploma or Equivalent

Required or Acceptable Job-Related Experience: Microsoft knowledge preferred

Technical/Other Skills Required: Verbal and Professional Writing Skills preferred – be able to communicate well with Police departments.

BENEFITS & PERKS:

  • Competitive healthcare, dental & vision insurance
  • 401(k) matching after one year of employment
  • Generous PTO + company holidays
  • Diversity programs
  • Paid subscription to PlateJoy
  • Much more!
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