Technical Operations Support Analyst, Expedia

Zenex Partners, Inc
Published
January 27, 2021
Location
Dallas, TX
Job Type

Description

Technical Operations Support Analyst, Expedia

Location:- Dallas, TX

Duration:- 6 Months

Responsibilities of Technical Operations Support Analyst at Expedia

·         Work closely with hotel partners and internal customers for problem resolution and escalation

·         Provide technical support resolving complex issues with partners' connectivity system

·         Generate system reports and identify action items

·         Escalation of cases to meet the defined Service Level Agreements and Key Performance Indicators

·         Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature Support Market Managers and Market

·         Coordinators in daily operations for hotel partners

·         Assist in preparation and distribution of daily, weekly and monthly reports

·         Generate adhoc database reports

·         Maintain status schedule of data completed, data in progress & data waiting to be processed

·         Maintain open dialogue with Market Manager, Market Coordinators and Regional Director

·         Act as a liaison between the frontline Client’s Market Management team (Market Managers and Market Coordinators) and the technology product development team

·         Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessary

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