Virtual Customer Service Representative

November 20, 2020
Dallas, TX
Job Type


MUST HAVE Commercial Benefit Experience (i.e. working with employer group plans, individual plans etc..)
- Cannot have only Medicare or Medicaid experience

Job Duties:

  • Speaking with members and providers over the phone will receive anywhere from 75-100+ calls per day (depends on the queue each day/week).
  • Provides information about employee benefit plans (health, dental, vision) claim issues, obtain details of inquiries (may confer with Spanish speaking members)
  • Will be working with members calling in about multiple different plans so will need to be able to multi-task and adapt quickly to the different callers
  • Keep records of inquiries, questions, complaints, comments, and any actions taken
  • Problem solve customer issues, respond to inquiries and notify claim investigation results/any planned adjustments to members or providers


  • Commercial benefit experience
  • Call Center Customer Service experience
  • Proficient in Health Insurance terminology

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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