RN Clinical Patient Educator

UnitedHealth Group
June 9, 2021
Dallas, TX
Job Type


Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The RN Clinical Patient Educator is a key educational resource and advocate for patients diagnosed with chronic diseases or significant co-morbidities, their families and caregivers. This RN is responsible for providing specific disease pathophysiology, wellness and prevention information for patients in our clinics. This position interacts and collaborates with a multidisciplinary care team, including physicians, nurses, case managers, social workers and other educators, to develop educational strategies and care management interventions that will assist in maximizing patient outcomes. This RN may also communicate program outcomes to clinic and regional leadership.

Primary Responsibilities:

  • Conduct classes to meet the goals and objectives of the enterprise
    • Plan, design and implement curricula utilizing established standards and evidence based information and select or create educational material to support effective teaching
    • Provide education sessions for patients and their families or caregivers in both group and 1:1 settings
  • Demonstrate a well-developed understanding of adult education learning principles, presentation skills, stages of behavioral change and group education
    • Assess learning needs and health literacy to identify patient knowledge deficits and utilize effective educational techniques
    • Evaluate effectiveness of teaching methods and adapt as needed to ensure patient understanding and success
  • Promote patient empowerment through the use of appropriate motivational interviewing techniques, supportive skills, problem-solving and self-management goal setting in a climate of learning and encouragement
  • Collaborate with multidisciplinary care team including physicians, nurses, case managers and social workers to identify and recruit appropriate patients for educational programs
  • Timely and accurate entry of data into the EMR and other applications necessary to communicate patient needs and to ensure complete documentation of patient visits and phone calls
  • Ensure all new initiatives, policies and procedures, guidelines or other necessary updates are incorporated into patient education programs
  • Solve problems by gathering and/or reviewing facts and selecting the best solution from identified alternatives.  Decision making is usually based on prior practice or policy, with some interpretation
  • Conduct class preparation and presentation in an effective and efficient manner
    • Consistently demonstrate effective planning and organization by gathering and preparing all materials and supplies prior to each class or educational session
    • Seek ways to improve job efficiency and makes appropriate suggestions following proper chain of command
    • Maintain professional and organized counseling area and supplies for patient education at assigned site(s)
  • Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in Nursing or Associate’s Degree in Nursing with 4+ years of nursing experience
  • RN with active and unrestricted nursing license in state of Texas
  • Certified Diabetes Care and Education Specialist (CDCES) designation or must obtain certification within 3 years of hire
  • BLS current - if not must obtain within 90 days of hire
  • Diverse clinical experience with four or more years caring for chronically ill patients with multiple disease conditions
  • Experience related to patient education, motivational interviewing skills and self -management goal setting
  • Proficient knowledge of chronic disease (diabetes, COPD, IHD, CHF) pathophysiology
  • Proficient computer skills, including Microsoft Word, Excel, and Outlook
  • Ability to do 50-75% local travel within the market
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease. 
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Knowledge of managed care, referral processes, claims and ICD-9 and CPT coding
  • Ability to read, write and speak fluently in English and Spanish using medical terms, based on market need
  • Possess highly developed planning, organizing, conflict resolution, collaborative and interpersonal skills
  • Independent problem identification/resolution and decision-making skills
  • Ability to prioritize, plan and handle multiple tasks and demands simultaneously
  • Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Registered Nurse, RN, Certified Diabetes Care and Education Specialist, CDCES, Patient Education, Administrative Medicine, WellMed, Optum, Dallas, TX, Texas

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